Privacy Policy

1. Introduction

This Privacy Policy explains how The ACE Professionals (TAP)(“TAP”, “we”, “our”, or “us”) collects, uses, stores, and protects personal information when you visit our website, communicate with us, submit an enquiry, or engage our services.

TAP provides business and financial advisory services, including Growth Advisory, Banking Strategy, Financial Blueprinting, Capital Enablement, and Virtual CFO Leadership.

This Privacy Policy applies to individuals who visit or interact with our website, submit information through our enquiry or contact forms, communicate with TAP, or otherwise provide personal information to us in connection with our services.

By using our website or voluntarily providing your information to us, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

The information we collect depends on how you interact with TAP and the services you request.

2.1 Information You Provide to Us

When you contact us, submit an enquiry, request a consultation, or engage our services, we may collect information such as:

  • Full name
  • Email address
  • Mobile or telephone number
  • Company or organisation name
  • Designation or professional role
  • Business address
  • Business requirements and objectives
  • Information relating to your business or organisation
  • Details provided in enquiries, consultation requests, or communications with us

If you engage TAP for advisory or financial services, we may also request additional business and financial information that is reasonably necessary to provide those services. This may include, where relevant:

  • Financial statements
  • Profit and loss statements
  • Balance sheets
  • Cash-flow information
  • Existing debt and financing details
  • Banking and credit-related information
  • Business plans and project reports
  • Revenue and expense information
  • Working-capital information
  • Information relating to funding or capital requirements
  • Tax, statutory, or other business documentation
  • Information relating to assets, liabilities, or guarantees

We will only request information that is reasonably relevant to the purpose for which it is being collected.

2.2 Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Pages visited
  • Date and time of visits
  • Referring website or page
  • Approximate location information derived from technical data
  • Website usage and interaction information
  • Cookies and similar technologies

This information may be used to understand how visitors use our website, maintain website security, improve website functionality, and analyse website performance.

2.3 Information from Third Parties

Where appropriate and lawful, TAP may receive information from third parties, such as:

  • Professional advisers working with you;
  • Business partners or service providers;
  • Financial institutions or other organisations involved in an engagement;
  • Publicly available business or corporate records; and
  • Other sources where you have authorised us to obtain information.

We will handle such information in accordance with applicable laws and this Privacy Policy.

3. How We Use Your Information

We may use the information we collect for the following purposes:

3.1 Providing Our Services

We may use your information to:

  • Understand your business and financial requirements;
  • Assess your objectives and advisory needs;
  • Develop business, financial, or growth strategies;
  • Provide Banking Strategy and financial advisory support;
  • Prepare financial models, projections, and business assessments;
  • Support capital planning and capital enablement activities;
  • Provide Virtual CFO and financial management support;
  • Communicate recommendations, analysis, and deliverables;
  • Manage and administer client engagements; and
  • Provide other services agreed with you.

3.2 Communication

We may use your contact information to:

  • Respond to enquiries;
  • Schedule consultations or meetings;
  • Provide information requested by you;
  • Communicate regarding an existing engagement;
  • Share relevant updates about our services; and
  • Send business or marketing communications where permitted by applicable law.

You may opt out of non-essential marketing communications at any time.

3.3 Website and Business Improvement

We may use information to:

  • Understand how visitors interact with our website;
  • Improve website content and functionality;
  • Analyse website traffic and performance;
  • Improve our services and client experience;
  • Identify technical issues; and
  • Maintain the security and integrity of our website and systems.

3.4 Legal and Compliance Purposes

We may process information where necessary to:

  • Comply with applicable laws and regulations;
  • Respond to lawful requests from government or regulatory authorities;
  • Protect our legal rights;
  • Prevent fraud, misuse, or unlawful activity;
  • Establish, exercise, or defend legal claims; and
  • Maintain appropriate business and financial records.

4. Legal Basis for Processing

Depending on the circumstances, TAP may process personal information based on:

  • Your consent;
  • The need to respond to your request or provide services you have requested;
  • The performance of an agreement or engagement with you;
  • Compliance with applicable legal obligations; or
  • Other lawful grounds available to us under applicable law.

Where processing is based on your consent, you may withdraw that consent, subject to applicable legal and contractual limitations.

Withdrawal of consent may affect our ability to provide certain services where the relevant information is necessary for those services.

5. Sharing and Disclosure of Information

TAP does not sell your personal information.

We may share information where reasonably necessary to provide our services, operate our business, comply with applicable law, or protect our rights.

Depending on the nature of the engagement, information may be shared with:

5.1 Professional and Business Partners

Where appropriate, we may share relevant information with professional advisers, consultants, accountants, legal advisers, financial professionals, or other service providers involved in delivering services to you.

5.2 Financial Institutions and Other Relevant Parties

Where you specifically engage TAP for services involving financing, banking strategy, capital enablement, or related advisory work, relevant information may be shared with banks, lenders, financial institutions, investors, or other parties where necessary and authorised for the relevant engagement.

We will seek to limit such disclosures to information reasonably necessary for the relevant purpose.

5.3 Technology and Service Providers

We may use third-party providers for services such as:

  • Website hosting;
  • Cloud storage;
  • Email and communication;
  • Customer relationship management;
  • Analytics;
  • Cybersecurity;
  • Document management; and
  • Other technology or business support.

Such providers may process information on our behalf and are expected to maintain appropriate safeguards.

5.4 Legal and Regulatory Authorities

We may disclose information where required or permitted by applicable law, including in response to lawful requests, court orders, regulatory requirements, or legal proceedings.

6. Protection of Your Information

TAP takes reasonable measures to protect personal information against unauthorised access, disclosure, alteration, misuse, or destruction.

Depending on the nature of the information and the systems involved, safeguards may include:

  • Access controls;
  • Password protection and authentication measures;
  • Restricted access to confidential business information;
  • Secure data storage;
  • Confidentiality obligations for personnel and service providers; and
  • Reasonable technical and organisational security measures.

However, no method of transmission or storage over the internet can be guaranteed to be completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.

7. Confidential Business and Financial Information

TAP recognises that information provided in connection with business and financial advisory services may be commercially sensitive or confidential.

We will use such information only for legitimate business purposes connected with the relevant enquiry, engagement, service, or legal obligation, subject to applicable law and the terms of any separate agreement with the client.

Where a client engagement is governed by a separate confidentiality or engagement agreement, the provisions of that agreement will apply to the extent of any inconsistency with this Privacy Policy.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business records, complying with legal obligations, resolving disputes, and enforcing agreements.

The appropriate retention period may vary depending on:

  • The nature and duration of the client relationship;
  • The type of information involved;
  • Applicable legal or regulatory requirements;
  • Contractual obligations; and
  • Legitimate business requirements.

When information is no longer required, we may securely delete, anonymise, or otherwise dispose of it in accordance with our applicable policies and legal obligations.

9. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support website functionality, understand visitor behaviour, analyse website traffic, and improve the user experience.

Cookies may collect information such as browser type, pages visited, session information, and general website usage patterns.

We may also use third-party analytics or marketing technologies where appropriate.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of parts of the website.

Where required by applicable law, we will seek appropriate consent before using non-essential cookies or similar tracking technologies.

10. Third-Party Websites

Our website may contain links to third-party websites, platforms, or resources.

These websites operate independently from TAP and are governed by their own privacy policies and terms.

TAP is not responsible for the privacy practices, content, security, or policies of third-party websites. We recommend reviewing the privacy policy of any third-party website before providing personal information.

11. Marketing Communications

If you provide your contact information, we may contact you regarding TAP's services, insights, updates, events, or other relevant business communications, where permitted by applicable law.

You may unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us directly.

Please note that you may continue to receive essential communications relating to an existing enquiry, engagement, transaction, or service.

12. Your Rights

Subject to applicable law, you may have rights in relation to your personal information, including the right to:

  • Request information about personal data held or processed by us;
  • Request correction of inaccurate or incomplete information;
  • Request deletion of personal information where legally permissible;
  • Withdraw consent where processing is based on consent;
  • Raise a grievance regarding the processing of your personal information; and
  • Exercise any other rights available to you under applicable data protection laws.

To exercise a right or raise a privacy-related concern, please contact us using the details provided below.

We may need to verify your identity before processing certain requests.

13. Children's Privacy

The TAP website and our professional services are intended for businesses, professionals, and individuals who are legally capable of entering into relevant agreements.

We do not knowingly collect personal information from children for the purpose of providing our professional services.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review and take appropriate action.

14. International Data Transfers

Depending on the technology platforms, service providers, or systems used by TAP, your information may be processed or stored in locations outside India.

Where personal information is transferred or processed across jurisdictions, TAP will take reasonable steps to ensure that such processing is carried out in accordance with applicable data protection requirements.

15. Changes to This Privacy Policy

TAP may update this Privacy Policy from time to time to reflect changes in our services, website, technology, business practices, or applicable legal requirements.

Any updated version will be published on this page with a revised “Last Updated” date.

We encourage you to review this page periodically to remain informed about how we handle personal information.

16. Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy or the way TAP handles personal information, please contact us:

The ACE Professionals (TAP)

Email: umesh@theaceprofessionals.com

Phone: 9319222593

17. Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes relating to this Privacy Policy shall be subject to the jurisdiction specified in TAP's applicable Terms & Conditions, unless otherwise required by applicable law.